Cancellations:
You may not cancel the order after confirmation of order placement.
Returns, Exchanges and Refunds:
1. We operate a no return, exchange and no refund policy except where the goods you receive are different from what you
have ordered on our website or defective or damaged. Change of mind is not applicable.
2. All goods being returned need to be sent by courier to B-224, Block L, North Nazimabad Karachi.
3. We only accept returns of goods within 7 days of you placing an order through our website.
4. To be eligible for an exchange, please ensure that the item:
– Is in its original packaging
– The packaging of the product or the product itself has not been tampered with
5. We will credit any refund for any goods returned that are in a saleable condition within 7 days of receipt of the goods
by us.
6. Instead of a refund, we may also provide you with store credit so that you can exchange the goods you want to return to
purchase any other items from our website of the same value.
7. You will be responsible for paying for your shipping costs for returning any goods. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Follow these steps for an exchange:
1. Email us at banaezindagihunar@gmail.com to request an exchange.
2. Specify the reason for exchanging the item.
3. Send the item back to us in its original packaging at the following address:
B-224, Block L, North Nazimabad, Karachi, Pakistan
Once we receive the package, we will promptly send your chosen replacement item to your address. Shipping cost will be applied.
Shipping:
– Shipping charges: Starting from 200 Rs/. Charges will be calculated based on the shipping address.
– Shipping time required: 7 – 14 working days
– Free shipping on orders above PKR 5000/
1. Domestic shipping
a. We deliver orders from within Pakistan using reputable courier companies such as TCS or Leopard Carrier. We also deliver
domestically using our own riders.
b. We will deliver your order to the address that you provide when placing the order on our website within 7 days of placing
the order. This timeline is only tentative and we shall not be liable for any delays arising out of any events outside our
reasonable control.
2. International shipping:
a. We deliver orders outside of Pakistan using reputable courier companies such as DHL.
b. We will deliver your order to the address that you provided when placing the order on our website within 7 to 15days of placing
the order however, this might take longer due to circumstances outside of our control and we shall not be held liable for any
such delays.
c. You may be required to pay customs, duties or other taxes upon receipt of goods received by you that have been shipped
from Pakistan.
Complaints:
For any complaints or queries about this website, our products or services, you can contact us on this number +92 333 3649011 or email banaezindagihunar@gmail.com. We shall use our best endeavours to respond to your complaints or queries within 7 days of receipt.
In case of a complaint for any defective or incorrect product, you must ensure that you share proper and complete evidence of receiving an incorrect or defective product such as receipts, pictures and videos.
If you have any further queries or require assistance, feel free to contact us at banaezindagihunar@gmail.com.
Thank you for being a valued customer.
Best regards,
Hunar Banae Zindagi
https://hunarbanaezindagi.wwo.org.pk/
Customer Service Team
